General terms and conditions of sale

General terms and conditions of sale for editorial and other products. It is hereby specified that these terms and conditions govern the sales, by the website www.Boutique-Essenienne.com, of books, art and craft items, audio and video downloads, DVDs, and CD-ROMs. These terms and conditions apply to the exclusion of all other terms and conditions.

Article 1 - Price

1.1 - Our product prices are shown in euros, inclusive of all taxes, but excluding processing and shipping fees (see Shipping/Delivery Times and Costs). These prices are provided for informational purposes only in other currencies, but we cannot be held responsible for exchange rate fluctuations or bank charges related to the currencies of our customers residing outside the Eurozone.

1.2 - All orders, regardless of their origin, are payable in Euros.

1.3 - www.boutique-essenienne.com reserves the right to modify its prices at any time, but products will be invoiced based on the rates in effect at the time of order registration, subject to availability on that date.

1.4 - Retention of title clause. The products remain the property of www.boutique-essenienne.com until full payment of the price has been received by www.boutique-essenienne.com.

Article 2 - Order

Online: boutique-essenienne.com
You can also order:
by phone at (321) 216-9147

Make the check payable to Bérénice Guitard
Send the check to Boutique Essénienne, 2 ar merdi, 22310 PLUFUR, FRANCE

The contractual information is presented in French and will be confirmed in writing, reiterating this contractual information, no later than at the time of delivery. www.boutique-essenienne.com reserves the right to cancel any order from a customer with whom there is an existing dispute concerning payment for a previous order.

Article 3 - Validation

When you click the "Confirm" button after the order process, you declare that you accept the order and these General Terms and Conditions of Sale in their entirety, fully and without reservation. The data recorded by www.boutique-essenienne.com constitutes proof of all transactions between www.boutique-essenienne.com and its customers.

Article 4 - Availability

Our product offers and prices are valid as long as they are visible on the website, subject to available stock.
Our product offers are subject to availability. For products not stocked in our warehouses, our offers are valid subject to availability from our suppliers. In this case, information regarding product availability is provided to you when you place your order. This information comes directly from our suppliers; any errors or exceptional changes are beyond our control and we cannot be held liable for them. If a product becomes unavailable after you have placed your order, we will inform you by email or mail as soon as possible. You can then request a cancellation or exchange of your order via order tracking or by calling +33 7 56 99 63 16 or writing to: 2 Ar Merdi, 22310 Plufur, France
For payment by check, in the event of unavailability of all or part of the order, the refund will be made at the choice of www.boutique-essenienne.com by credit to the customer's bank account or by check at the latest within thirty days from the payment of the sums paid by the customer.

Article 5 - Delivery

5.1 General Information
The products are delivered to the delivery address you provided during the ordering process.
Your order will be delivered within 8 days. This is an average delivery time that includes processing and shipping. If items are available for delivery on different dates, the delivery time will be based on the longest estimated delivery time. Boutique-Essenienne.com reserves the right to split shipments. You will only be charged for shipping and handling once. Boutique-Essenienne.com cannot be held responsible for any consequences resulting from a delivery delay.
In case of an unusual delay, you will be notified by email. For payments made by credit card, the indicated delivery times are average times and correspond to processing and delivery times for products shipped to mainland France. For other countries, the delivery time is 15 days.
If paying by check, the order will only be processed upon receipt of the check. Consequently, the applicable delivery times in this case are those in effect on the day the check is received and may therefore differ from those indicated on the day the order was placed.

5.2 - Delivery problems
You must check that the delivered goods conform to your order upon delivery. Product returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

5.3 - Conformity or quality
We are committed to refunding or exchanging products that do not match your order (defective or non-compliant). You must submit any claim regarding items that do not correspond to your order (delivery error, non-compliant products, etc.) by any means (email, fax, registered letter with acknowledgment of receipt) on the day of delivery or at the latest within fifteen business days following delivery. Claims should be sent to the contact details specified in Article 8 "Customer Service". Your claim must include the buyer's contact information and the reasons for your claim. Any claim submitted after this period will not be accepted.
www.boutique-essenienne.com will proceed with the exchange or refund of the product(s).
Product returns due to product error will only be accepted for complete products, in their original condition (packaging, accessories, instructions, etc.) with a copy of the purchase invoice.
In the cases referred to in Articles 5.2 and 5.3, the shipping and return costs will be reimbursed. However, the amount of the reimbursement for return costs may not exceed 1.5 times the amount of the shipping costs charged.

Article 6 - Payment

Payment for your purchases is made:
- either by bank cards: Visa, MasterCard, other Carte Bleue cards.
- either by bank check or postal order.
- If paying by bank check, it must be drawn on a bank located in metropolitan France. Only checks made out in euros will be accepted.
- The check will be cashed upon receipt. Make the check payable to Bérénice Guitard.
Send the check to Boutique Essénienne, 2 ar merdi, 22310 PLUFUR, FRANCE
- The order is only processed upon receipt of the check or postal order.

Article 7 - Customer Service

For any information or questions, our Customer Service is at your disposal:
Tel: (321) 216-9147

boutiqueessenienne@esseniens. org

Article 8 - Intellectual Property

8.1 - All texts, comments, works, illustrations, and images reproduced on the website "www.boutique-essenienne.com" are protected by copyright and intellectual property rights worldwide. As such, and in accordance with the provisions of the French Intellectual Property Code, only use for private purposes is authorized, subject to any different or more restrictive provisions of the Intellectual Property Code. Any other use constitutes infringement and is punishable under Intellectual Property law unless prior authorization has been obtained from www.boutique-essenienne.com. Any reproduction, in whole or in part, of the www.boutique-essenienne.com catalog is strictly prohibited.

Article 9 - Responsibility

The products offered comply with current French legislation and applicable standards in France. Photographs, texts, graphics, information, and specifications illustrating the products are not contractual. Consequently, www.boutique-essenienne.com cannot be held liable for any errors or omissions in these photographs, texts, graphics, information, or product specifications, or for any changes to product specifications made by suppliers. For any questions about the products, you can contact our customer service department by phone at (321) 216-9147 or by email at contact@boutique-essenienne.com.
www. boutique-essenienne.com cannot be held responsible for the non-performance of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike in particular of postal services and means of transport and/or communications, flood, fire.
www.boutique-essenienne.com shall not be liable for any indirect damages arising from this agreement, including but not limited to loss of business, loss of profits, loss of opportunity, damages, or expenses that may result from the purchase of the products. We remind you that it is prudent to back up the data contained in the purchased products. www.boutique-essenienne.com shall not be responsible for any loss of data or files, or for the damages defined in the preceding paragraph. The total or partial inability to use the products, particularly due to hardware incompatibility, shall not give rise to any compensation, refund, or liability on the part of www.boutique-essenienne.com.
Hyperlinks may lead to websites other than "www.boutique-essenienne.com". www.boutique-essenienne.com disclaims all liability should the content of these sites violate applicable laws and regulations.
Our products offer performance suitable for professional use, even though www.boutique-essenienne.com is not intended to sell to professionals. Consequently, www.boutique-essenienne.com cannot be held liable for any damages whatsoever resulting from professional activity.

Article 10 - Customer Contact Details

The customer is responsible for the accuracy of the contact information provided (addresses, bank card numbers, checks, etc.) from the order placement to delivery, and the online store www.boutique-essenienne.com cannot be held liable for any errors (incorrect or false addresses) provided by the customer. The customer agrees to repay shipping costs in the event of a breach of this clause.
To be able to benefit from the product warranty, it is essential to keep the product purchase invoice.

Article 11 - Confidentiality - Protection of personal data

In accordance with Article 34 of Law 78-17 of 6 January 1978 concerning information technology, data files and civil liberties, you have the right to access and rectify your personal data held by www.boutique-essenienne.com. Your data may be shared with partners of www.boutique-essenienne.com. If you do not wish to receive any information from our partners, please notify our customer service department in writing. (see Article 8 – Customer Service)

Article 12 - Anti-spam measures

www.boutique-essenienne.com actively combats spam (unsolicited emails sent against the recipient's wishes). Therefore, all subscriptions or registrations to our mailing lists are subject to a validation process called "double opt-in" (double verification). Any registration made on the www.boutique-essenienne.com website must be confirmed by you by clicking the link in a confirmation email that you will receive. This process allows you to personally confirm your registration and prevents a third party from registering you without your consent.

Contact us

If you have a question about a product or need help with your order, please don't hesitate to contact us:
Email: boutiqueessenienne@esseniens. org